SERVICES

What we do

Consultancy

Information Management Consultancy

Simple Innovation Associates understand the importance of an information Management strategy and offer consultancy and solutions for a total information management strategy.  We can provide SharePoint solutions for enhanced Document and Records management as well as a range of eDOCs tools, reports, and PDF utilities which enhance the performance and useability of your document management system.

We work with clients to ensure the creation of solutions which fit the business need, ensuring cost efficiency and on time delivery.

Software Development and Integration

We can create bespoke solutions for your environment and create integration with existing applications to ensure efficient and accurate day to day flow and sharing of information.   We have a proven track record of delivering quality software projects and products to time and budget, providing project management and testing resource for your project.

Support

We will integrate into your business and become part of your team providing expert knowledge and technical support to your user base.

Reporting

Efficiency in reporting is vital for day to day flow and sharing of information. Simple Innovation Associates can offer tailored reporting solutions that improve and enhance the functioning of your existing Elite billing, eDocs Document management system.

Support

Simple Innovation Associates provides core office hour’s telephone support service (0900-17:30) (UK Time) with a 4-hour response time. Support requirements can be tailored to your needs and we are able to support a range of Microsoft products and technologies. Support calls may also be logged and tracked through our web-based fault tracking system. Each issue is assigned a unique number with which to track its progress and assigned an agreed priority level to determine its severity.

  • Level 1 Failure of a critical piece of core business functionality with no acceptable workaround.
  • Level 2 Failure of a critical piece of core business functionality with an acceptable workaround.
  • Level 3 Failure of a non-critical piece of core business functionality.

Reports on logged support issues can be generated to an agreed SLA to provide management with visibility on a range of statistics.

Compliance

Best Practice and Standards

We have helped Clients understand their Information Management obligations and helped define strategies and policies to ensure compliance with the various standards in place.  Projects have covered Document, Records and Knowledge Management as well as Digital Preservation.

Standards worked with include:

  • Freedom of Information Act, Section 46
  • Environmental Information Regulations
  • Data Protection Act
  • PRONOM
  • OAIS
  • ISO 15489
  • National Archive Guidelines
  • Information Lifecycle Management

It is important to have valid, published standards for the document lifecycle of given documents within an organisation.  We have worked alongside Records Managers, CIOs and Information Management professionals to ensure valid identification of content and policy definitions to ensure compliance with current legislation whilst also dealing with storage costs.

Project Management

We provide Project management services for both large projects and small pieces of development.  For large projects we provide a complete service covering all tasks including non-technical deliverables as well as development and technical installs.  We can also provide a "light touch" project management working in conjunction with client's own team.

Simple Innovation Associates understand the importance of an information Management strategy and offer consultancy and solutions for a total information management strategy.  We can provide SharePoint solutions for enhanced Document and Records management as well as a range of eDOCs tools, reports, and PDF utilities which enhance the performance and useability of your document management system.